App / Mobile
Your 999cv account balance is funded and managed through Rocket, Upay, and Bank Transfer — the three verified payment routes we support for eligible Bangladesh regions. Open your account area to see the deposit and withdrawal options shown there, and follow the fields and limits your account displays.
Adding funds to your 999cv balance starts at the deposit counter inside your signed-in account area. We route local payments through Rocket and Upay so you can move money from a wallet you already use every day. Bank Transfer is also available for those who prefer to move funds directly from their account.
Log into your 999cv account and navigate to the deposit section. The page shows the payment routes currently available for your account.
Choose the route that matches your wallet or bank. Each selection reveals the specific fields, account numbers or reference codes you need to complete that transfer.
Type the amount within the range your account screen shows. Review all details before confirming — a confirmed transfer cannot be recalled once your wallet processes it.
Once the deposit is processed, your updated balance appears in the account area. If it has not updated within the period shown on screen, contact support with your reference number.
When you withdraw, the funds move from your 999cv account balance back to the wallet or bank account you have linked. We process withdrawals through Rocket, Upay, and Bank Transfer — the same three routes available for deposits.
Go to the withdrawal area inside your signed-in account. The page lists the routes available and the balance amount you can currently request.
Select Rocket, Upay or Bank Transfer. Enter the wallet number or bank details exactly as registered — the platform checks these against your account record.
Type the withdrawal amount within the limits displayed. Submit the request and note the reference ID your account generates for this transaction.
Your account history shows the request status at each stage. If the status does not update within the window shown on screen, contact support with your reference ID.
Your 999cv account may require a verification step before withdrawal requests are processed. We do not publish a fixed document checklist here because the fields and instructions shown in your account area are the authoritative source — they reflect your specific account status.
If verification is required, a notice appears in your account area. The prompt specifies exactly which fields or documents are needed — do not assume a document is required if it is not requested.
For Rocket and Upay withdrawals, the registered wallet number must match the name on your 999cv account. The account area flags a mismatch before the request is submitted.
Upload or submit any required information using only the path shown inside your account's verification section. Do not send files through chat, email or any other channel unless the on-screen instruction directs you there.
If any verification instruction is unclear, reach out through the published support route in your account area. Support can clarify what is being requested without needing you to submit anything prematurely.
We support three payment routes for eligible Bangladesh accounts. Each method is accessible from the deposit and withdrawal counter inside your signed-in account area. Select the route that suits your wallet or banking setup, and follow the fields shown on your account screen for that specific route.
Rocket mobile banking is available for both deposits and withdrawals. Select Rocket in the payment counter, enter the wallet number shown, and use your Rocket app to complete the transfer. Keep the transaction ID your Rocket app generates.
Upay wallet transfers are supported for account funding and withdrawal requests. Enter your Upay number in the payment fields your account displays, and confirm the transfer through your Upay app. Match the wallet number to your account name.
Bank Transfer lets you move funds directly between your bank account and your 999cv balance. The account area shows the receiving bank details and a reference code to include with your transfer so the payment can be matched to your account.
Every payment you make through Rocket, Upay or Bank Transfer generates a reference on both the wallet side and the 999cv account side. Keeping these two records aligned is the clearest way to resolve any status question quickly.
Your Rocket, Upay or bank app generates a transaction ID the moment you confirm a transfer. Screenshot or note this ID — it is the fastest way to link a wallet payment to your 999cv account record when you contact support.
Your 999cv account history uses status labels such as pending, processing and completed. A pending status means the payment is received but not yet settled; processing means it is moving through the route; completed means your balance has updated.
Compare the amount shown in your wallet transaction history with the amount shown in your 999cv account history. If the figures differ, do not submit a second payment — contact support with both reference IDs so the discrepancy can be checked.
Wallet apps sometimes archive older transactions behind a date filter. Keep screenshots of key transactions — including the reference ID, amount, date and recipient number — for at least 30 days in case a review is needed after the fact.
Transaction security on 999cv starts with the steps you take before entering any payment detail. Check that you are on the correct domain — 999cv — before signing in or submitting a deposit. We do not ask for wallet PINs or full bank passwords through any support channel.
Always confirm the address bar shows 999cv before entering your login or payment details. Phishing pages can look identical to our layout — the domain is the one check that cannot be faked in a correctly functioning browser.
We match the name on your 999cv account against the wallet number you register for withdrawals. A mismatch is flagged before a withdrawal request is processed, reducing the risk of funds being sent to the wrong destination.
No 999cv support agent will ask for your Rocket, Upay or bank login PIN through chat, email or any other channel. If you receive such a request, treat it as unauthorised contact and report it immediately through your account's help route.
If a deposit or withdrawal is delayed or disputed, the support route inside your signed-in account area is the correct channel. Provide your reference ID and the amount; support can trace the transaction without needing your wallet credentials.
These questions cover what we hear most from account holders about deposits, withdrawals and transaction records on 999cv. If your question is not answered here, the support route inside your account area is the right next step.
Your 999cv account supports Rocket, Upay and Bank Transfer for deposits. Open the deposit counter inside your signed-in account area to see all three routes and the fields each one requires. Follow the on-screen instructions for the method you choose.
Go to the withdrawal section in your account area and select Rocket as the payout route. Enter the Rocket number registered to your account, specify the amount within the displayed limit, and submit. Your account history will show the status as it updates.
A deposit that is not yet reflected in your balance is likely still at pending or processing status. Check your account transaction history for the current status label. If it stays at pending beyond the window shown on screen, contact support with your wallet reference ID.
The minimum withdrawal amount is shown inside your account area when you open the withdrawal section. We do not publish a fixed figure here because it can vary by route. Check the limit displayed on screen for the payment method you have selected.
A name mismatch between your Rocket or Upay wallet and your 999cv account will hold a withdrawal request for review. Contact support through the route in your account area and provide both names so the account team can advise on the correction process.
Yes. Bank Transfer is a standalone option in the 999cv payment counter and does not require a mobile wallet. Your account area shows the receiving bank details and a reference code to include with the transfer so we can match it to your account record.