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At 999cv, your account data belongs to you — this policy explains exactly what we collect, why we collect it, and the steps you can take to review or update it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to operate it: your registration details, session activity, and transaction records tied to payment methods such as Rocket, Upay, and Bank Transfer. This data lets us process your deposits and withdrawals, verify your identity as required, and keep your account secure across devices. We do not sell your personal information to third parties. Data shared with payment processors — including Rocket and Upay — is limited to what those processors need to complete a transaction; it is governed by their own published policies, not ours. We retain account records for as long as your account is active and for a period afterward as required by applicable rules. Cookies and similar tools are used to keep your session running and to understand how the site is navigated; you can manage cookie preferences through your browser settings. If you access 999cv from Bangladesh, your use of the platform is subject to local law and the eligibility conditions set out in our terms. We update this policy when our data practices change, and the current version is always available at this address.
Transaction data passed to Rocket is limited to what is needed to process your payment. Rocket's own privacy terms govern how they handle that data on their side.
When you use Upay to fund your account, only the transaction details required for processing are shared. Review Upay's policy for how they manage that information.
Bank Transfer records are held in your account wallet history. We keep these for the period required under applicable rules and do not share them beyond what processing requires.
This policy covers data collected and processed directly by 999cv. It does not extend to third-party services you reach through our platform. Understanding the boundary helps you know who to contact when a question arises.
Registration details, login activity, and session data generated when you sign in and navigate the platform fall fully within this policy.
Deposit and withdrawal records processed through Rocket, Upay, or Bank Transfer are covered here for our side of the transaction only; the payment provider's own policy governs their handling.
How you interact with game lobbies and account pages on 999cv is covered. Aggregate, anonymised usage data may be used to improve navigation and page performance.
External links, payment gateways, and any service not operated by 999cv are outside this policy's scope. Check those providers' own published terms for their data practices.
You have practical options for managing the data we hold on your account. Log in and open the account settings page to see the profile and contact details we have on record — if anything is out of date, you can submit a correction request directly from there. Transaction history for Rocket, Upay, and Bank Transfer payments is visible in your wallet section; if a record looks wrong, raise it through our support route and we will investigate. If you want to know what data we hold beyond what is visible in your account, or if you want to request deletion of your account, contact us through the published support channel. We aim to respond to data requests within a reasonable period, though timing may vary depending on the nature of the request and applicable local rules. Availability of these rights depends on your local law and eligible region.
Open account settings after signing in to see the personal details and contact information we hold. Transaction history is in the wallet section.
If your registered name, email, or phone number needs updating, submit a correction through account settings or contact support with the correct information.
For anything not visible in your account — data scope, retention period, or a specific record — contact us through the published support route.
To close your account and request removal of your data, contact support directly. We will confirm the steps and any conditions that apply under local rules.
If you have a question about how your data is handled, or want to exercise any of the rights described above, use one of the contact routes below. We do not publish response-time commitments here; the support team will confirm expected handling time when they receive your request.
Open the chat widget on any page while signed in to reach the support team directly about a data or account question.
Send your data request or policy question to the support email address listed in your account's help section. Include your registered account details.
The help centre in your signed-in account area covers common data and privacy questions with step-by-step guidance before you need to contact the team.
Security and clear retention practices are part of how we run accounts, not an afterthought. Here is how each area works in practice.
Account credentials and transaction data are stored with access controls in place. We limit internal access to the data needed for each operational function and review those controls on an ongoing basis.
We use cookies to keep your session active and to understand navigation patterns at an aggregate level. Manage your cookie preferences through your browser; disabling certain cookies may affect how the account area functions.
We keep your account data for as long as your account is open and for a period afterward as required by applicable rules. When retention is no longer required, data is deleted or anonymised.
When our data practices change in a material way, we update this page and note the revision. Continuing to use the platform after an update means you have seen the current version.
Answers to the questions we hear most often about data, account records, and how to get in touch.
We collect the details you provide at registration — name, contact information, and payment method details — along with session and transaction data generated when you use the platform. This is the minimum needed to operate your account and process payments through Rocket, Upay, or Bank Transfer.
Yes. Sign in and open account settings to view your registered profile and contact details. Your transaction history for all payment methods is in the wallet section. For data not visible there, contact support through the published route and we will confirm what we hold.
Go to account settings after signing in and follow the fields shown there to update your details. If the correction involves identity documents or registered payment information, contact support directly — they will confirm the verification steps required for that type of change.
We share data only where it is necessary to operate the service — for example, passing transaction details to Rocket or Upay to process a payment. We do not sell personal data. Each payment provider's own published policy governs how they handle the data on their side.
We retain account and transaction records for as long as your account is active and for a period afterward as required under applicable rules. When retention is no longer required, data is deleted or anonymised. Contact support if you want details specific to your account.
Contact the support team through live chat or the support email listed in your account's help section. State that you want to close your account and request data removal. The team will confirm the steps and any conditions that apply under local law and eligible region rules.