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These terms set out the rules that govern your account at 999cv — what you can do, what we expect, and how disputes are handled. Access to this platform depends on your local law and eligible region, so read these conditions before you start.
By creating an account at 999cv, you confirm that you have read and accepted these terms in full. They govern every session you open, every transaction you submit, and every support request you raise. Where local law in Bangladesh limits or shapes a particular rule, that local rule takes precedence — availability of the platform always depends on local law and eligible regions, and we do not represent otherwise. For payment transactions specifically, these terms cover the three verified rails we support: Rocket, Upay, and Bank Transfer. Each of these routes is subject to the limits and verification steps shown in your account wallet at the time of the transaction. We do not set a blanket processing commitment in these terms; instead, the account wallet screen displays the conditions applicable to each route at that moment. We may update these terms at any time. When we do, we publish the revised version at this URL. Continuing to use your account after an update means you accept the revised terms. If you disagree with a change, the correct step is to close your account and raise any outstanding balance question with support before doing so. Your transaction history remains accessible in the account area after closure for the retention period shown there.
Not every part of your interaction with 999cv falls under these terms in the same way. Understanding the boundaries helps you know when to rely on these conditions and when to look elsewhere — for example, to a third-party payment provider's own policy or to a game studio's published rules.
These terms cover registration, login, session behaviour, account suspension and closure. Actions you take inside your 999cv account — including opening a wallet, updating details or requesting a record — fall within this policy's scope.
Deposits and withdrawals submitted through Rocket, Upay or Bank Transfer are governed by these terms alongside the specific conditions shown on the transaction screen. Disputed transactions must be raised through the support route described in these terms.
Game content supplied by PlayStar, Microgaming, Spadegaming and Joker is available through the 999cv lobby. These terms cover your access to that content; individual game mechanics and RTP figures are governed by the studio or provider where they publish that information.
External payment providers, mobile network operators and device or browser software operate under their own terms. 999cv is not responsible for a third-party service condition that affects a transaction or session on your device. Check the relevant provider's policy for those matters.
These terms are not only obligations — they also describe what you are entitled to ask for. You can request a copy of your transaction records at any time from the account history screen; that record covers deposits and withdrawals processed through Rocket, Upay and Bank Transfer. If a detail in your account profile is incorrect — name, contact number, or linked wallet ID — you can correct it through the account settings page, subject to any verification step shown there. Where a correction requires identity confirmation, the screen will display what document or step is needed; we do not require steps beyond what that screen shows. If you believe a transaction has been processed incorrectly, you can raise a formal query through the support route. We will acknowledge receipt and let you know the next step. You also have the right to request account closure at any time; the closure process is accessible from account settings, and any balance question must be resolved before the closure is finalised.
Open the account history screen to see a full log of deposits and withdrawals, including the payment route used — Rocket, Upay or Bank Transfer — and the status of each transaction at the time of the record.
Update your profile information from account settings. Where a change requires verification, the screen will show the required step. We do not ask for steps beyond what is visible there.
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact support using the route on the support page. State your account reference and the specific clause or transaction in question.
Account closure is available from settings. Resolve any open balance before submitting the request. Once closed, your transaction history remains available for the retention period noted in your account area.
If you have a question about how a specific clause applies to your account, or you want to dispute a decision made under these terms, reach out through the contact routes published on the site. We ask that you include your account reference in any message so we can locate the relevant record quickly.
Open the chat window from any page while signed in. Describe the term or transaction in question and include your account reference. This is the fastest route for account-level policy queries.
Send your question to the support email address listed on the contact page. For policy disputes, attach any relevant transaction reference or screenshot from your account history screen.
The help centre on the site covers common terms questions — account access, wallet rules and what to do if a transaction is queried. Check there first; if your question is not answered, escalate to live chat or email.
We keep your account data only for as long as your account is active and for the retention period required after closure, as noted in the account area. Cookie use is described in our privacy policy, which is published separately at this site. For account security, the login process uses the verification method shown on the login screen; we do not describe security mechanisms beyond what is visible there, and we do not ask for credentials outside the official login page.
Account data and transaction records are held for the period shown in your account area after closure. We do not hold data beyond what is needed to fulfil the terms and respond to any formal query raised during that period.
Our cookie use is set out in the separate privacy policy published on this site. By using your account, you accept the cookie conditions described there. You can manage browser cookie settings from your device at any time.
The verification steps for login and wallet actions are shown on the relevant screens. If you suspect unauthorised access to your account, contact support immediately using the live chat or email route and do not log in again until support has confirmed the account status.
To request a review of how a specific term has been applied to your account, contact support with your account reference and the relevant clause. We will confirm receipt and describe the review step available under these terms.
These are the questions we hear most from account holders reading through the terms. If your question is not covered here, use the live chat or email route listed on the support page.
Yes. Transactions via Rocket, Upay and Bank Transfer are all governed by these terms alongside the specific conditions shown on the transaction screen at the time of payment. If the conditions differ from what you expected, raise a query through support with your transaction reference.
Access depends on your local law and eligible region. These terms do not override local law. We recommend you confirm that accessing this platform is permitted in your jurisdiction before creating or using an account. We do not make legal representations about eligibility.
We publish the updated version at this URL and note the change date. If you continue using your account after the update, that counts as acceptance of the revised terms. If you disagree, close your account from settings and resolve any open balance before doing so.
Open the account history screen while signed in. It shows all deposits and withdrawals, the payment route used — Rocket, Upay or Bank Transfer — and the status at the time of each record. If you need a formal record for a dispute, note the transaction reference before contacting support.
Contact support via live chat or email with your account reference and the clause or transaction you are questioning. Support will acknowledge your query and tell you the review step available. We do not accept disputes raised without an account reference and a specific clause or transaction.
These terms cover your access to game content through the 999cv lobby. Rules specific to individual game mechanics — including RTP information where a studio publishes it — are set by the studio or provider. Check the information panel in the lobby for details the studio exposes.